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BMC Remedy®
Solutions
Our consultants are Remedy®
certified and have over
ten years of experience in the implementation, development, and customization of
Remedy® products on a variety of hardware, operating systems, and
database platforms.
The following table
identifies the specific Remedy® products, operating systems, and
database platforms (and their respective versions) that our consultants are experienced in.
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BMC Remedy®
Products
AR Server™ 2.1, 3.2.1,
4.0.3, 4.5.2, 5.0, 6, 6.0.3; Approval Server™ 4.0, 5.0; ARWeb™ 3.0; RemedyWeb™ 3.0,
4.0; Remedy Mid-Tier; ITSM™ Suite (Asset Management™, Change Management™,
Help Desk™, Service Level Agreements™) 4.0, 5.6, 6.0, 7.0; Flashboards™ 4.0,
6.0 |
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Operating
Systems
Microsoft®
Windows NT™ 4.0; Microsoft®
Windows 2003; Unix®; Sun® Solaris™ 2.6, 2.8,
2.9 |
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Databases
Oracle®
7.3.3, 8i, 9i; Microsoft® SQL Server™ 6.5, 7.0, 2003; Sybase®
11.1 |
Halvis offers the
following Remedy®-based services that can be custom-tailored
to meet your organization's requirements:
- Implementation and
customization of the Remedy® ITSM™ Suite of products (Asset
Management™, Change Management™, Help Desk™, and Service Level
Agreements™).
- Development of custom
applications based on the Remedy® Action Request System™.
- Web-enablement of your
Remedy® application(s).
- Customized training for
your staff based on your Remedy® application(s).
- Remote and/or onsite
support of your Remedy® application(s).
Our end-to-end solution
methodology spans the full software development lifecycle including:
- Project Management
- Scope and Deliverables
Definition
- Requirements Gathering
- Analysis and Design
- Development and Testing
- Product Implementation
- Training
- Post-Implementation
Support
- Knowledge Transfer
Contact
us to find out
more about our Remedy® service offerings and how Halvis can assist
you in achieving the greatest return for your technology investment.
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For Small Business Budgets
© 2007 Halvis Consulting
Inc. All rights reserved.
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